General terms and conditions of sale

Scope of applicability

Callisto Sàrl is based in the canton of Geneva. The company is registered in the commercial register: CHE-339.676.345. Callisto Sàrl offers catering and bar services. The present general terms and conditions of sale bind Callisto Sàrl on the one hand and the customer on the other hand to a contract.

Warranty and liability

Callisto Sàrl asks each customer to verify the condition of the delivered goods without delay to exclude obvious material and manufacturing defects as well as transport damage. In accordance with the law, you are obliged to notify us of any defect or anomaly affecting the goods delivered to enable us to remedy it. We consider that the goods have been accepted and validated if we have no complaint from the customer 30 minutes after delivery of the goods.

Callisto Sàrl commits itself to deliver the products in the adequate standards of hygiene as well as to respect the cold chain for the frozen products. The customer becomes responsible once the goods are delivered.

Price

Payment is made in Swiss Francs, including VAT. After agreement with Callisto Sàrl the invoice can be sent by mail or email and must be paid within 30 days of receipt.

Delivery and home service

Callisto Sàrl delivers for the moment only in the canton of Geneva and in a defined area. We invite you to check your postal code directly on the « Reservation » page from our website. If your postal code is not part of the defined geographical area, we invite you to contact us by phone or email and we will deal with it on a case-by-case basis in order to best meet your wishes.

Customer absence

When making a reservation the customer chooses a delivery time slot. In case of absence, the deliverer will leave the products on the doorstep of the customer and at this moment the customer becomes responsible. Callisto Sàrl declines any responsibility in case of deterioration of the goods and in case of theft. Concerning the “mobile waiter” service, the mobile waiter will contact the customer in case of absence and will stay 15 minutes on site. Once this time limit is exceeded, Callisto staff will leave the premises and the service will be invoiced.

Return

Food and beverages cannot be returned or exchanged due to the handling of the products by the customer. Therefore Callisto Sàrl can not ensure the hygiene standards.

Applicable law and place of jurisdiction

If the dispute cannot be settled amicably between the customer and Callisto Sàrl, it will be treated by the Cantonal Court of Geneva, with appeal to the Federal Court.

Privacy policy

The Callisto Dim Sum Bar website is owned by Callisto Sàrl, which is a data controller of your personal data.

We have adopted this privacy policy, which sets out how we handle information collected by Callisto Dim Sum Bar, which also provides the reasons why we need to collect certain personal data about you. Therefore, you should read this privacy policy before using the Callisto Dim Sum Bar website.

We take care of your personal data and are committed to ensuring its confidentiality and security.

The personal information we collect:

When you visit our website, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone and some of the cookies installed on your device:

• Products you have seen: we use these to, for example, display products you have recently seen
• Location, IP address and browser type: we use them to estimate taxes and shipping costs
• Shipping address: we will ask you to enter it in order to estimate the shipping costs before you place the order, and to send you the order.

We use cookies to track the contents of the shopping cart as you browse our website. When you purchase from our website, we will ask you to provide information including your name, billing address, shipping address, e-mail, phone number, payment/credit card information and possibly account information such as login and password. This information will be used to:

• Sending information about your account and order
• Respond to requests, including refunds and complaints
• Payment processing and fraud prevention
• Set up your account for our shop
• Comply with any legal obligation, such as the calculation of taxes
• Improve our shop offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we store your name, address, email, and phone number, which will be used to prefill the order validation for future orders.

We generally store your information for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We also store comments or notices, if you choose to send them.

Why do we process your data?

Our top priority is the security of customer data and, as such, we may only process minimal user data to the extent that is absolutely necessary to maintain the website. The information collected automatically is used only to identify potential cases of abuse and to compile statistical information about the use of the website. This statistical information is not otherwise aggregated to identify a particular user of the system.

You can visit the website without telling us who you are or revealing any information by which anyone could identify you as a specific, identifiable individual. However, if you wish to use certain features of the website, or if you wish to receive our newsletter or provide other details by filling out a form, you may provide us with personal data, such as your email, your first name, your last name, your city of residence, your organization, your telephone number. You may choose not to provide us with your personal data, but then you may not be able to take advantage of certain features of the website. For example, you will not be able to receive our newsletter or contact us directly from the website. Users who do not know what information is required are invited to contact us via hello@callisto-dimsumbar.ch.

Who on our team has access to the data?

Our team members have access to the information you provide to us. For example, shop administrators and managers have access to:

• Order information such as what was purchased, when and where it should be sent, and
• Customer information such as your name, email, billing and shipping information.

Our team has access to this information to process orders, process refunds and assist you.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed.
• The right of access.
• The right to rectification.
• The right to erasure.
• The right to restrict processing.
• The right to data portability.
• The right to object.
• Rights regarding in relation to automated decision making including profiling.

If you wish to exercise this right, please contact us via the details below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. In addition, please note that your information may be transferred outside of Europe, including to Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for these other websites or the privacy practices of third parties. We encourage our users to be aware when they leave one our website and to read the privacy policy of each and every website that collects personal information.

Information security:

We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal data in its control and custody. However, no data transmission over the Internet or a wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we have a good faith belief that disclosure is necessary to protect our rights, your safety or the safety of others, to investigate fraud or to respond to a government request.

Contact information:

If you would like to contact us to understand more about this policy or if you would like to contact us regarding any questions about your individual rights and your personal information, you may send an email to hello@callisto-dimsumbar.ch.